I've been using Voice Over Internet Protocol (internet telephone) since October, 2003. Initially, it was a way that I could afford high-speed internet. We were paying $72 for our unlimited long distance, but with cable-internet for $28 and VOIP for $40, we'd actually be paying less and getting more! Yes, I worked up the Excel charts and showed them to my wife. She approved.
So, we signed up with AT&T CallVantage. They were one of the first VOIP services available. We were very happy with AT&T land-line, and we figured that AT&T VOIP would be just as good. In all honesty, I never had to call AT&T's technical support line in the entire time I had their service. The only downtime I encountered was when the lights or cable went out. AT&T's service was flawless.
But, with an income that wasn't keeping pace with the rising cost of living, we began to consider cancelling the VOIP and cable and going with a limited long-distance land line. Most folks we knew had either cell phones or an unlimited plan of their own, so we could call them on our dime, then ask them to call us back. Yeah, they'd call us cheapskates, but it'd work out fine.
Then I saw an advertisement for Vonage VOIP - $25/mo. Hey, that'd save us $15/mo, and we could keep the cable internet! Cool! We switched from AT&T to Vonage in January, signing a year-long contract with a 60-day back-out.
Of course, the first real test came five days after the back-out period expired. On the afternoons of April 5, 6 and 7, Vonage experienced some problems with their servers. The problem was documented on their website, and their engineers were working to resolve it. With my on-going job search and the death of a close friend, I needed my phone to work without interruption. I asked friends and family who were familiar with Vonage if this was a regular thing, and they said it wasn't. After a brief discussion, I received the requested credit for the downtime.
Not only did they admit that the problem was on their end, when it came down to it, Vonage was there to support their customers. They don't want to force a customer to pay for service they are not getting. Customers will only do that for so long before they decide to go elsewhere. Vonage stands behind their customers.
Who would I recommend for VOIP? I'd highly recommend Vonage. Ask me for a referral!
0 Comments:
Post a Comment
<< Home